Cancellations and Missed Appointments

The scheduled appointment time is reserved for you. If you miss an appointment, or you cancel with less than 24 hours notice, you will be billed a $50 cancellation fee. Medicare does not cover payment for missed appointments.

Doctor's Referral

Angela and Sarah are recognised Accredited Mental Health Social Workers, registered with Medicare and have provider numbers. This means you are able to apply the Medicare rebate to the session fee.  When you obtain a referral from a GP, Medicare covers most of your fee leaving you with a gap payment. Medicare's "Better Access to Mental Health Care" scheme provides this rebate for up to 10 sessions per calendar year.  Click here to find out how to get a Medicare referral from your GP.

Other rebates

Better Outcomes in Mental Health Scheme allows clients with a Mental Health Care Plan can receive a Medicare rebate for up to 10 counselling sessions in a calendar year.

Non-Directive Pregnancy Support Counselling, which is a scheme that provides up to 3 counselling sessions to women who are pregnant or who have been pregnant in the 12 month preceding treatment (recently given birth, pregnancy loss, termination). Referral for this scheme is simple and only requires a note from your GP (no formal plan is required). 

Chronic Disease Management Program (formerly the Enhanced Primary Care Program) allows clients with a GP Management Plan and Team Care Arrangements to receive a Medicare rebate for up to 5 counselling sessions.